Shipping Information

At Silver Stream, we aim to provide reliable and efficient shipping services for all UK customers. Below is a detailed breakdown of our shipping options and policies.

Shipping Options:

  1. Free Shipping (UK Only)
    • We offer free shipping on all UK orders via Royal Mail. Delivery typically takes 2-5 business days, depending on your location. Please note that free shipping does not include a tracking number. If you need to track your package, please select a paid option at checkout.
  2. Tracked Shipping
    • For those who require tracking, we offer a tracked shipping option at checkout. Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your package’s journey from dispatch to delivery.

Handling Time

  • We process all orders within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
  • Once processed, your package will be dispatched, and delivery will follow based on your selected shipping option.

Delivery Times

  • Free Shipping: Typically takes 2-5 business days for delivery within the UK. This option does not provide tracking information.
  • Tracked Shipping: Similar delivery time of 2-5 business days, but with the added security of tracking information.

Delivery times may vary slightly depending on Royal Mail’s service in your area, local postal conditions, and time of year (e.g., holiday seasons).

Lost or Delayed Shipments

  • If your order does not arrive within the expected timeframe, please get in touch with our customer service team. We will investigate with Royal Mail and work to resolve the issue quickly. For free shipping orders, where tracking is unavailable, we will do our best to assist, but delays are sometimes outside our control.

Delivery Exceptions

  • Unfortunately, we do not offer international shipping at this time. We are currently only shipping within the United Kingdom.

Delivery Address Accuracy

  • To ensure smooth delivery, please double-check that your shipping address is entered correctly during checkout. If there is an issue with the address, please contact us as soon as possible. Once an order is dispatched, we are unable to make changes to the delivery address.

Additional Information

  • All packages are shipped securely, and we strive to minimize the environmental impact of our packaging. If you have specific delivery instructions or need assistance with your shipment, please do not hesitate to contact our support team for personalized assistance.

By offering these flexible shipping options, we hope to make your experience with Silver Stream smooth and convenient. If you have any questions regarding shipping or delivery, feel free to reach out to our team. We’re here to help ensure your order arrives safely and promptly.