Terms & Conditions

Welcome to Silver Stream. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to change these terms at any time. Updated terms will be posted on this page.

2. Products and Pricing

  • All products are described as accurately as possible. However, slight variations may occur.
  • Prices are subject to change without notice, and we reserve the right to modify or discontinue products without prior notice.

3. Orders

  • By placing an order, you agree that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any orders if there is an error in the product listing or if fraudulent activity is suspected.
  • Order confirmations are sent via email and do not constitute acceptance of an order. We reserve the right to cancel orders before dispatch.

4. Payment

  • We accept major credit cards and other payment methods provided during checkout. Payment is processed securely through third-party payment processors, and we do not store any card details.
  • All payments must be completed before the dispatch of products.

5. Shipping and Delivery

  • We aim to dispatch orders within [Insert Time Frame] of purchase. Delivery times may vary based on location and shipping method.
  • For UK deliveries, we use Royal Mail. International orders may take longer and are subject to customs regulations.
  • Any customs fees or taxes for international shipments are the responsibility of the customer.

6. Returns and Refunds

  • We offer a 30-day return policy for unopened and unused items. Please refer to our Refund and Returns Policy for detailed information.
  • Refunds will be processed once the returned product has been inspected and approved.
  • Return shipping is the responsibility of the customer unless the item is faulty or damaged.

7. Intellectual Property

  • All content, including product descriptions, images, and website design, is the property of Silver Stream and is protected by copyright and trademark laws. You may not reproduce or use any content without prior permission.

8. Limitation of Liability

  • Silver Stream will not be held liable for any direct or indirect damages resulting from the use of our products. Always use our products in accordance with the instructions provided.
  • We are not liable for delays or disruptions caused by external factors, such as postal services or customs clearance.

9. Governing Law

  • These terms and conditions are governed by UK law. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Information

If you have any questions regarding these terms and conditions, please contact us at admin@colloidal-ionicsilver.co.uk.