Refund and Returns Policy - Silver Stream Colloidal Silver

At Silver Stream, we strive to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a flexible 30-day returns and refund policy.

Returns

You have 30 days from the date of delivery to return any unopened and unused items for a full refund. Products must be returned in their original packaging and in resaleable condition.
Return Shipping Costs: Customers are responsible for return shipping unless the product is faulty or damaged upon arrival. For UK returns, we recommend using Royal Mail for a reliable and cost-effective service. Please retain proof of postage until your return has been processed.

Refund Process

Once we receive and inspect your return, we will notify you via email. If approved, we will initiate the refund within 7 business days back to your original payment method. Please note that it may take additional time for your bank or card issuer to process the refund.

Exchanges

If you received a faulty or damaged item, please contact us immediately to arrange an exchange or refund. We may ask for photographic evidence to support the claim.

Non-Returnable Items

Certain items, such as opened or partially used products, cannot be returned for hygiene and safety reasons. Custom or personalized orders are also non-returnable unless defective.

How to Start a Return

Contact our customer support team at [Insert Contact Email] to notify us of your return. Please include your order number and reason for return.
Securely repackage the item(s) and return them via Royal Mail to the address provided by our team.
Once received, we will inspect the return and process your refund or exchange.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

Check with your bank or credit card company as processing times may vary.
Contact us if you need further assistance in resolving the issue.

If you have any questions or need assistance with returns, feel free to contact us at [Insert Contact Information]. We’re here to help ensure your experience with Silver Stream is smooth and satisfying.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

f you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.